I'm just a small data point, but I had the distinct "pleasure" of assisting an office-mate in installing one of their products[1]. Now, she's not not particularly computer-savvy, but she can usually install things. It turned out they were doing some sort of absurd web-install thing -- which didn't understand non-IE logins, btw. Even worse, it turned out that if anything interrupted the install process you couldn't resume... and here's where it gets really weird: You couldn't just click the installer executable to restart the download... you had to start THE WHOLE FUCKING "LOG-IN TO AUTODESKS SHITTY SITE TO AUTHORIZE THE DOWNLOAD" PROCESS COMPLETELY OVER. You... couldn't just click on the "install" executable again. Because that's what normal people do. Over and over -- until someone who understands shitty programmers reverse-engineers the typical AutoDesk programmer's thought process.[2]
Soooo much UX fail.
[1] Can't recall exactly what it was: I think it may have been AutoCAD or Rivet, but, no matter... same company.
[2] The people who programmed this should be fired. Even if they programmed it because "management" told them to, they should probably be fired because they didn't fight back enough.
Soooo much UX fail.
[1] Can't recall exactly what it was: I think it may have been AutoCAD or Rivet, but, no matter... same company.
[2] The people who programmed this should be fired. Even if they programmed it because "management" told them to, they should probably be fired because they didn't fight back enough.