Lol, yeah, I had the same issue. Followed their advertising for ‘gaming in the cloud’, only to find out that the VM’s with GPU’s were disabled. Not going to do any gaming without a GPU guys.
Eventually they enabled them, but it was such a pointless experience that I was completely turned off using it.
Not sure when you tried their service, but I think I started around... probably a year ago? Maybe a bit more.
After I created my account, I had to specifically request access to GPU plans. Once I got approval (1-2 business days), I was able to connect to a machine with their web client, set up Parsec, and get a decent cloud-based gaming experience.
Round trip latency was usually less than 50ms, which was tolerable by my eyes for a lot of games. Something like an FPS was of course out of the question.
Eventually they enabled them, but it was such a pointless experience that I was completely turned off using it.