it's not unheard of for an email address to be blacklisted by a transactional email provider or put on a suppression list. See if you can raise a ticket and troubleshoot why you can't get password reset emails.
I'm not sure why you're expecting a phone call though.
is the crankiness and frustration that obvious? perhaps if i were sapping thousands from your bank account you might be cranky too. i digress never meant to full on rant at hn, just wanted to post a PSA. good day to you good sir.
Have you tried to log into your control panel and delete your droplets? This doesn't sound like a DigitalOcean problem on its face.