Story time: I once read a one star review on a restaurant in Boston which boiled down to "waiter was black". I flagged the review and yelp got back to me that "they tried to include all relevant opinions." This was about a decade ago, but the experience has always left me with the opinion that review sites could do more to keep reviews topical by promoting ratings of the separate parts of an item. Also, they should allow you to flag racism.
Yelp doesn't care at all. I contacted them about a scam online car "dealership" that was just stealing money from people for fake cars, and despite ample evidence they wouldn't do anything about it, and wouldn't even allow me to leave a warning review since I had admitted to them that I hadn't bought anything from or personally visited this business. (Which obviously I couldn't, since it was fake.)
Story time: I once read a one star review on a restaurant in Boston which boiled down to "waiter was black". I flagged the review and yelp got back to me that "they tried to include all relevant opinions." This was about a decade ago, but the experience has always left me with the opinion that review sites could do more to keep reviews topical by promoting ratings of the separate parts of an item. Also, they should allow you to flag racism.