> It's Amazon's customers who have a problem. Don't expect Amazon to fix it.
The only "fix" is competition. Companies rarely improve without competition. The moment a competitor starts eating their lunch, things will get fixed pronto.
Reminds me of that apocryphal Henry Ford story, that he sent his engineers to the local junk yards to see which parts of his car hadn't failed, and wanted to know why they were making something that was outlasting the car. Amazon would rather spend money on conquering new markets than fixing the one they dominate by a wide margin.
The only "fix" is competition. Companies rarely improve without competition. The moment a competitor starts eating their lunch, things will get fixed pronto.
Reminds me of that apocryphal Henry Ford story, that he sent his engineers to the local junk yards to see which parts of his car hadn't failed, and wanted to know why they were making something that was outlasting the car. Amazon would rather spend money on conquering new markets than fixing the one they dominate by a wide margin.