My partner, Nick Hodges, and I, David Millington, have been on the Internet for a very long time -- since the Usenet days. We’ve seen it all, and have long been frustrated by bad comments, horrible people, and discouraging discussions. We've also been around places where the discussion is wonderful and productive. How to get more of the latter and less of the former?
Current moderation tools just seem to focus on deletion and banning. Wouldn’t it be helpful to encourage productive discussion and teach people how to discuss and argue (in the debate sense) better?
A year ago we started building Respectify to help foster healthy communication. Instead of just deleting bad-faith comments, we suggest better, good-faith ways to say what folks are trying to say. We help people avoid: * Logical fallacies (false dichotomy, strawmen, etc.) * Tone issues (how others will read the comment) * Relevance to the actual page/post topic * Low-effort posts * Dog whistles and coded language
The commenter gets an explanation of what's wrong and a chance to edit and resubmit. It's moderation + education in one step. We want, too, to automate the entire process so the site owner can focus on content and not worry about moderation at all. And over time, comment by comment, quietly coach better thinking.
Our main website has an interactive demo: https://respectify.ai. As the demo shows, the system is completely tunable and adjustable, from "most anything goes" to "You need to be college debate level to get by me".
We hope the result is better discussions and a better Internet. Not too much to ask, eh?
We love the kind of feedback this group is famous for and hope you will supply some!
However, I did not manage to express any opinion on the transgender rights article, from any political perspective, without being flagged. On one of the comments I tested, it gave me a suggested revision from this:
"This is another move in a pattern of limiting the rights of anyone who isn't a MAGA supporter."
To this:
"This seems to continue a trend where certain groups feel their rights are being limited, which could affect many people beyond just MAGA supporters."
The first comment isn't substantive, but the second is even worse, adding so much equivocation that it's meaningless. To add insult to injury, the detector also flagged its own suggested revision. Even if it had gone through, accepting these revisions would mean flooding a platform with LLM-speak, which is not conducive to discussion.
Honest feedback: from a user perspective, the suggestions feel frustrating and patronizing, more so than if my comments were simply deleted. I would stop using a site that implemented this.
From a site operator perspective, the kind of discourse it incentivizes seems jagged, subject to much stricter rules if the LLM associates a topic with political controversy. It feels opinionated and unpredictable, and the revisions it suggests are not of a quality I would want on a discussion board. The focus on positive language in particular seems like a reductive view of quality; what is the point of using an LLM if it's only doing basic sentiment analysis?
reply