I hope this goes viral. Apple was starting to actually gain a little bit of market share in the home computer space and IMO support was a big reason. I know I can have a better spec for less money but I felt like more effort and care was put into Apple products. No one is going to be interested in paying the "Apple tax" if you get the same shitty support you get from most PC makers.
You do realize they sell truckloads of these products and any flaws in them will be publicized due to the staggering volumes involved, right?
Companies like Dell can hide behind several factors, like their notebooks are usually priced a lot lower, quality expectations aren't as high, and they make such a dizzying number of models that any problems are diluted.
I do hope it gets more press so that the problem can be properly addressed, Apple does pay attention to the squeaky wheels after all, but don't get all crazy now. Nobody's dying because their screen has a ghosting issue.
