You are largely misinformed, and if you are going to make such a wild (and defaming) claim, perhaps you'd back it up with some evidence.
Not only are they highly skilled, they are completely dedicated. They are straining to meed the needs of researchers right now, with staff volunteering on the weekends, against policy, to help out where they can, because they believe in their mission and are highly motivated and competent at doing it.
Not only are they highly skilled, they are completely dedicated. They are straining to meed the needs of researchers right now, with staff volunteering on the weekends, against policy, to help out where they can, because they believe in their mission and are highly motivated and competent at doing it.